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Return Policy
- Contact us within 15 days from the date receive product.
- Return products to be unopened, unused and sealed.
- Non-defective returns (i.e. change of mind and etc.) will need to be via registered post with tracking record and paid by buyers.
- All non-defective returns (for change of mind etc) cost need paid by buyers, must be registered posted with a tracking record.
- Upon the review of a returned product, SexyPlay will process the refund of the product less shipping costs (even for free shipping order).
- SexyPlay reserve the right to reject refunds should the product be used, word or opened, and will ship the products back to the buyer.
- Make sure you are using the correct batteries
- Make sure the batteries have been inserted correctly
- Try new batteries
- Make sure battery connectors are not wet or moist
- Make sure you are using an adequate charger
- Make sure you read the manual clearly
- Hold controls for 3-5 seconds to turn on/reboot
- Contact us for technical support
- Your full name
- Your order number
- Reason(s) for returning the product
- Your instruction(s) informing us how you would like the issue resolved
- Please ensure the products are cleaned before they are returned
- All warranties do not cover misuse, compatibility, or physical damage
- All returns are based on the normal items, there are certain specific items that will have an exception and a different return policy which will be clearly specified in the item description
Good news! For a limited time only, PayPal is offering subsidised return postage costs with returning online purchases. The postage cost incurred by yourself in returning the item(s) back to us may be refunded by PayPal. For further information regarding the terms and conditions of this PayPal offer, please visit: https://www.paypal.com.au/returns/